Terms of Use

1.General Provisions

This set of terms and conditions (hereinafter referred to as "Terms") defines the rules for using the online service available at https://xpassportphoto.com (hereinafter referred to as "Service"). For the purposes of these Terms, a "User" is any person who visits or uses the Service. The scope of the Service Provider's business includes: providing the User with the Service Provider's offer and enabling them to perform, purchase, and download ("Services") photos for official documents in digital form ("Products"), and in the case of a User who has purchased a particular Product – also enabling such a User to express their opinion about that Product or the Service Provider through an entity cooperating with the Service Provider and in accordance with the terms set by that entity.

2.User Usage Guidelines

The Service is intended for individuals over the age of 16. Consequently, the Service Provider does not knowingly process personal data of children under the age of 16. The User agrees to verify his/her own image in the Service. The User must comply with legal regulations when using the Service. To use the Service, the User must have a device that allows access to the internet, including a browser that accepts cookies. The purchase of a Product by the User is tantamount to the User's consent to be contacted via email by an entity that collects opinions on behalf of the Service Provider about the Products or the Service Provider, with the aim of improving the quality of Services provided within the Service and tailoring their functionalities to the needs of the User.

3.Rights and Liability of the Service Provider

The Service Provider is obligated to deliver a Product to the User that is free from defects and suitable for use according to its intended purpose. The Service Provider is not liable for the failure to perform or improper performance of Services if it is due to circumstances beyond the Service Provider's control, for which the Service Provider is not responsible, particularly due to the actions or omissions of telecommunications operators, telecommunications link providers, or electricity suppliers. The Service Provider is not responsible for the content uploaded, stored, or transmitted to the Service as part of the User's use of the Services.

4.Conclusion of the Service Provision Agreement

The conclusion of a service provision agreement between the Service Provider and the User ("Agreement") cannot occur without accepting these Terms in the Service or from the Mobile Application. Refusal to accept the Terms results in the non-conclusion of the Agreement. The Service Provider may refuse to provide Services to a given User only in the case of refusal to accept the Terms.


Users of the Service can choose from available payment options for the Product depending on the sales channel, i.e., directly through the Service. For transactions carried out directly in the Service, the following payment methods for the Product are available: credit card, online transfer via PayU, and through Braintree (Credit Cards, PayPal).


Users can submit complaints related to the provision of Services covered by these Terms electronically to the email address: support@xpassportphoto.com. A complaint should include in its content: the order number and the reason for the complaint. The Service Provider will consider complaints within 14 days from the date of receipt of the complaint. The Service Provider will inform the User about the refusal to accept the complaint and its reasons by sending a message to the email address provided during the submission of the complaint. If the Service Provider does not respond to the complaint within 14 days from the date of its receipt, it is considered that the complaint has been acknowledged as justified. In the event of a dispute between the Service Provider and the User as to the legitimacy of refusing to accept the complaint, the User has the right to use out-of-court methods of examining the complaint and pursuing claims. The User may use mediation or arbitration by providing the institution before which the proceedings will be conducted with an appropriate form - a request for mediation or a request for arbitration.

7.Refund of the Product Price

In the event of a refund of the Product price, the refund will be made using the same payment method that was used during the purchase of the Product.

8.Bonus Refund

Any refunds exceeding the amount constituting the price of the Product will be made exclusively through PayPal or automatic return to account. The refund applies only to photos with a specified purpose, e.g., "passport photo," and is possible only upon presenting a credible document confirming the rejection of the photo by the appropriate office. Refunds will be returned to your original payment method. Refund processing time may vary depending on the payment provider's policy.

9.Personal Data

The scope of collection, disclosure, and use of your personal data, along with the rights you are entitled to, has been detailed in the Privacy Policy, available on the Privacy Policy.

10.Final Provisions

Regulations are available from the Service. The Service Provider reserves the right to change these Terms. All purchases of Products made before the effective date of the new terms are executed based on the terms that were in effect on the date of the Product's purchase by the User. Changes to the terms become effective 14 days after their publication on the Service. All annexes to these Terms constitute an integral part of these Terms.